Welcome to JL Health Retreat, where your privacy and security are of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, make reservations, or participate in our retreat programs. We are committed to ensuring transparency in our data practices and maintaining the trust of our guests, clients, and website visitors.
At JL Health Retreat, we strive to provide an enriching and transformative experience for all our guests, fostering wellness, rejuvenation, and personal growth. Central to this commitment is our dedication to safeguarding the privacy and confidentiality of your personal information. We believe in being transparent about our data practices and want you to feel confident in how we handle your information.
This Privacy Policy explains the types of information we collect, how we use it, and the measures we take to protect your data. By using our website, making reservations, or engaging with our services, you consent to the collection, use, and sharing of your information as described in this policy. We encourage you to read this Privacy Policy carefully to understand how we collect, use, and protect your information.
Your privacy is important to us, and we are committed to upholding the highest standards of data protection. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please do not hesitate to contact us. Your trust is our priority, and we are here to ensure that your experience with us is both enjoyable and secure.
1. Information We Collect
a. Personal Information: When you register for our retreat or sign up for our services, we may collect personal information such as your name, address, email address, phone number, date of birth, and emergency contact details.
b. Payment Information: If you make a reservation or purchase services from us, we may collect payment information such as credit card details, billing address, and other payment-related details necessary to process your transaction securely.
c. Health Information: To ensure your safety and well-being during your stay, we may collect health-related information, including dietary restrictions, allergies, medical conditions, and any other relevant details you provide to us voluntarily.
d. Usage Information: We automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and pages visited. This data helps us analyse trends, administer the site, and improve our services.
2. How We Use Your Information
a. Service Delivery: We use the information you provide to deliver the services you request, including processing reservations, managing your stay, and fulfilling any special requests or preferences you may have.
b. Communication: We may use your contact information to communicate with you about your reservation, upcoming events, special offers, or other relevant information related to our retreat. You can opt out of these communications at any time.
c. Personalisation: We may use your information to personalise your experience with us, such as recommending specific activities, amenities, or services tailored to your preferences and interests.
d. Analytics and Improvements: We analyse usage data to better understand how our website and services are used, identify areas for improvement, and enhance the overall guest experience.
e. Cookies: We use cookies on our Site and in the Services to distinguish you from other users of our Site and Services. This helps us to provide you with a good experience when you browse our Site and also allows us to improve the Site and Services. You can review, accept or deny what cookies we use on our website during your session by using a tool called „CookieYes“. Read more about their policy here
You can open CookieYes by clicking the symbol which can be found on this website in the left bottom corner of the screen. Please contact us, if you cannot review, accept or deny cookies in our tool CookieYes.
Cookies are small pieces of text used to store information in web browsers. Cookies are used to store and receive identifiers and other information on computers, phones and other devices. Other technologies, including data that we store on your web browser or device, identifiers associated with your device and other software, are used for similar purposes. In this policy, we refer to all of these technologies as "cookies".
Cookies help us provide and improve the your experience, such as by personalising content, tailoring and measuring ads, and providing a safer experience. The cookies that we use include session cookies, which are deleted when you close your browser, and persistent cookies, which stay in your browser until they expire or you delete them. We typically use cookies for the following purposes:
Advertising, recommendations, insights and measurement
We use cookies to help us show ads and to make recommendations to people who may be interested in our offers.
We also use cookies to help measure the performance of ad campaigns for our business.
Cookies help us serve and measure ads across different browsers and devices used by the same person.
Cookies also allow us to provide insights about the people who interact with our ads, website and social media accounts.
We use cookies from these companies:
Facebook and Instagram:
Meta Platforms, Inc.
FAO: Privacy operations 1601 Willow Road Menlo Park, CA 94025, USA
Meta Privacy Policy
Contact Meta:
https://www.facebook.com/privacy/policy/?section_id=13-HowToContactMeta
TrustedSite, LLC 929
Alton Road Suite 500 Miami Beach, FL 33139
privacy@trustedsite.com
TrustedSite Privacy Policy
Newsletter / Confirmation emails:
Brevo
106 boulevard Haussmann, 75008 Paris, France
dpo@brevo.com
Brevo Privacy Policy
Google and YouTube
Google Ireland Limited
Gordon House, Barrow Street, Dublin 4, Ireland.
Google Privacy Policy
Amazon Web Services
EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg
Amazon Privacy Policy
3. Information Collection, Use, and Sharing
a. Types of Data Collected:
i. Personal Information: We collect personal information that you voluntarily provide to us when making reservations, filling out forms, or communicating with us. This may include your name, address, email address, phone number, date of birth, and emergency contact details.
ii. Payment Information: When you make a reservation or purchase services, we collect payment information such as credit card details, billing address, and other payment-related details necessary to process your transaction securely.
iii. Health Information: To ensure your safety and well-being during your stay, we may collect health-related information, including dietary restrictions, allergies, medical conditions, and any other relevant details you provide to us voluntarily.
iv. Usage Information: We automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and pages visited. This data helps us analyse trends, administer the site, and improve our services.
b. How We Use Your Data:
i. Service Delivery: We use the information you provide to deliver the services you request, including processing reservations, managing your stay, and fulfilling any special requests or preferences you may have.
ii. Communication: We may use your contact information to communicate with you about your reservation, upcoming events, special offers, or other relevant information related to our retreat. You can opt out of these communications at any time.
iii. Personalisation: We may use your information to personalise your experience with us, such as recommending specific activities, amenities, or services tailored to your preferences and interests.
iv. Analytics and Improvements: We analyse usage data to better understand how our website and services are used, identify areas for improvement, and enhance the overall guest experience.
c. Information Sharing:
i. Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our retreat, including but not limited to payment processors, IT support, marketing agencies, and hospitality partners. These service providers are contractually obligated to use your information only as necessary to provide the services they offer on our behalf.
Stripe collects information:
When you complete a payment, Stripe collects your details like your name, email address, payment details and what you purchased. Stripe stores this information securely. Read Stripe's Privacy Policy here
Zapier moves information to Brevo:
Zapier connects Stripe and Brevo. It takes your information from Stripe relevant for sending you a confirmation email and sends it directly to Brevo. Zapier doesn't store the data permanently and acts only to transfer it quickly. Read Zapiers Privacy Policy here
Brevo stores the data:
Brevo receives your information from Zapier. It stores your name, email address and the payment total amount so that Brevo can send you a confirmation email. Read Brevo's Privacy Policy here
ii. Legal Compliance: We may disclose your information when required by law, legal process, or governmental request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
iii. Business Transfers: In the event of a merger, acquisition, restructuring, bankruptcy, or other corporate transaction involving our retreat, your information may be transferred as part of the transaction, subject to the terms of this Privacy Policy.
iv. With Your Consent: We may share your information with third parties for other purposes with your consent.
4. Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Choices and Rights
a. Access and Updates: You have the right to access, update, or correct your personal information at any time. You can review and edit your profile information by contacting us directly through email or submitting a contact form request.
b. Opt-Out: You have the right to opt out of receiving promotional communications from us by following the unsubscribe instructions provided in our emails or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages.
c. Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time, without prior notice, to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates or changes.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at admin@jlhealthretreat.com. Your trust is important to us, and we are here to ensure that your experience with us is both enjoyable and secure. Thank you for choosing JL Health Retreat for your wellness journey. We look forward to welcoming you and providing you with an exceptional experience that nourishes your body, mind, and spirit.