Welcome to JL Health Retreat - Terms and Conditions
At JL Health Retreat, we are dedicated to providing you with an enriching experience focused on wellness, rejuvenation, and self-care. Before participating in any of our programs or using our services, we kindly ask that you carefully review and understand the following terms and conditions. These terms govern your use of our website, participation in our retreat programs, and interactions with our services.
By accessing our website, making reservations, or participating in our retreat programs, you agree to comply with these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website or engaging with our services.
At JL Health Retreat, our mission is to create a supportive and nurturing environment where guests can embark on a journey towards improved health, vitality, and holistic well-being. We believe in fostering a sense of community, mindfulness, and empowerment to help you achieve your wellness goals.
These terms and conditions outline important information regarding your rights and obligations, as well as our policies and procedures. We encourage you to read them thoroughly and reach out to us if you have any questions or concerns.
- 1. Booking and Reservations:
- 1.1. Reservation Process:
Guests can make reservations through our website, phone, or email. Confirmation of reservations will be sent via email upon receipt of the depositor full payment being paid. - 1.2. Payment Terms:
- Deposit Requirement: A deposit is required at the time of booking to secure your reservation in the retreat. The deposit amount will be specified during the booking process. Once the deposit has been paid, a member of our team will be in touch to arrange an instalment plan.
- Instalment Plan: We understand that managing payments can be easier with a structured plan. Our instalment plan allows you to spread the remaining balance over two instalments:
- a. First Instalment (75 Days Prior): Seventy-five days before the start date of the retreat, the first instalment of the remaining balance will be due which is a minimum of 50% of the remaining balance after the deposit.
- b. Final Instalment (45 Days Prior): Forty-five days before the start date of the retreat, the final instalment of the remaining balance will be due.
- Full Payment: Guests who make full payment for their retreat reservation are eligible to receive a discounted rate on the total cost of the retreat.
- Accepted Payment Methods: We offer several convenient payment options to accommodate our guests' preferences. We accept major credit cards, bank transfers, and PayPal for both deposit and final payments. Additionally, we provide the flexibility of installment payments; however, guests must contact us directly to arrange installment plans tailored to their needs. Please feel free to reach out to us if you require further assistance or wish to discuss payment arrangements.
- Failure to Complete Payment: Failure to complete the full payment by the specified deadline may result in cancellation of the reservation, and the deposit may be forfeited according to our cancellation policy.
- 1.3. Group Bookings:
- For group bookings (more than 8 guests), please contact our reservations team for special arrangements.
- 2. Cancellation and Refund Policy:
- 2.1. Cancellation:
- Deposits are non-refundable after the initial 48-hour grace period following booking. Within this period, cancellations are eligible for a full refund, including the deposit.
- After the initial 48-hour grace period following booking, guests will be eligible for 50% refund of their full payment in the event of a cancellation. Deposits are non-refundable beyond this timeframe and will be retained by the establishment.
- Cancellations made within 60 days of the scheduled arrival date will be eligible for 50% refund of their full payment, however an additional cancellation fee equivalent to 15% of the total booking amount will incur.
- Full payment must be made 45 days prior to the scheduled arrival date.
- Failure to complete the full payment by the specified deadline may result in cancellation of the reservation, and the deposit may be forfeited according to our cancellation policy.
- Cancellations made within 30 days of the scheduled arrival date will not be eligible for a refund. This policy ensures that upfront costs, including venue reservations and catering, are covered, and it minimises disruptions to event planning and logistics. While we understand emergencies may arise, this policy helps us manage our resources effectively.
- No-shows or early departures will be charged the full amount of the reservation.
- We appreciate your understanding of this policy, which allows us to manage reservations effectively and ensure fairness to all parties involved. If you have any questions or require further clarification, please do not hesitate to contact us.
- 2.2. Refunds:
- Refunds for cancellations will be processed within 10 business days to the original payment method for the set amount paid beyond the initial deposit. Please note that the deposit amount is non-refundable and will be retained by JL Health Retreat in the event of cancellation.
- For guests who have paid more than the deposit amount, the excess payment will be eligible for refund if the cancellation is made within the specified timeframe and according to our cancellation policy.
- We advise guests to review their booking details carefully and ensure full payment is made if they wish to be eligible for refunds beyond the deposit amount. If you have any questions or require further clarification regarding our refund policy, please contact our reservations team.
- 2.3. Modification:
- Changes to guest names may be allowed subject to availability and approval by JL Health Retreat. Additional charges may apply.
- 3. Privacy Policy:
- 3.1. Data Collection:
- We collect personal information such as name, contact details, and payment information solely for the purpose of processing bookings and providing our services.
- Guest information is securely stored and protected from unauthorsed access.
- 3.2. Data Usage:
- Personal information provided by guests will be used solely for communication purposes, processing bookings, and enhancing the guest experience.
- We do not share or sell personal information to third parties without consent, except as required by law.
- 3.3. Marketing Communications:
- By providing contact information, guests may receive promotional emails and newsletters from JL Health Retreat. Guests can opt-out of these communications at any time.
- Please refer to our privacy policy page for more details.
- 4. Terms of Service:
- 4.1. Guest Conduct:
- Guests are expected to conduct themselves in a respectful manner and adhere to all retreat policies and guidelines.
- Disruptive behaviour may result in immediate expulsion from the retreat without refund.
- 4.2. Smoking Policy:
- Smoking is strictly prohibited in all indoor areas of JL Health Retreat.
- Designated smoking areas are available outdoors for guests who wish to smoke.
- 4.3. Liability:
- JL Health Retreat requires all guests to have adequate travel and health insurance coverage before arriving. This insurance should cover any potential medical emergencies, trip cancellations, or other unforeseen circumstances that may arise during the guest's stay.
- JL Health Retreat shall not be held liable for any expenses incurred due to the lack of insurance coverage. We strongly recommend that guests obtain comprehensive insurance policies to ensure peace of mind throughout their visit. If you have any questions or require further assistance regarding insurance requirements, please do not hesitate to contact us.
- 4.4. Pets Policy:
- With the exception of service animals, pets are not allowed at JL Health Retreat.
- 4.5. Amendment:
- JL Health Retreat reserves the right to amend these policies at any time without prior notice. Changes will be effective immediately upon posting on our website and any modifications to these policies will be communicated to guests via email.
- 5. Indemnification:
- 5.1. Guest Responsibility:
- Guests agree to indemnify and hold harmless JL Health Retreat, its employees, and affiliates from any claims, damages, losses, or expenses arising out of their stay or use of facilities.
- 6. Reservation Confirmation:
- 6.1. Confirmation Email:
- Upon successful booking, guests will receive a confirmation email containing details of their reservation, including dates, itinerary, room type, and any additional services booked
- 6.2. Check-in and Check-out Times:
- Early check-in and late check-out may be accommodated based on availability and may incur additional charges.
- 7. Feedback and Complaints:
- 7.1. Guest Feedback:
- We value feedback from our guests to continuously improve our services. Guests are encouraged to share their experiences and suggestions with us.
- 7.2. Complaints Procedure:
- Guests with complaints or concerns during their stay are encouraged to bring them to the attention of our staff, who will strive to address and resolve the issue promptly and to the guest's satisfaction.
Thank you for choosing JL Health Retreat for your wellness journey. We are honoured to be a part of your path to optimal health and vitality. If you have any questions or require further clarification regarding our terms and conditions, please contact our reservations team at admin@jlhealthretreat.com.
